FAQs
What's the price from A to B?
Easy! Click the "Book a Ride" button on our website. After you enter the details of your trip, you will be presented with available vehicles and pricing. If one of the options works for you then simply complete the process to confirm your reservation.
Dude, where's my car?
Our dispatch system will send you text message when the Driver is on the way. In that text message is a link - click the link to open a webpage with your Driver's contact info and real-time vehicle location displayed on a map.
Do you drive to LAX? What about...
Yes! We have the proper permits to drop-off and pickup curbside at LAX. Let us take the stress out of LAX for you!
We also take people to concerts (including SoFi Stadium), a night on the town, sporting events, and cruise terminals. We can even drive your group on a winery tour or other fun ideas you might have.
How do I schedule a ride?
Simple! Please click the "Book a Ride" button here on the website (works great on mobile phones too!).
If you need a ride in the next 4 hours, please call us at (760) 304-1942.
How do airport pickups work?
First up, we monitor your arriving flight and know if you will be early or late. So you can relax and enjoy your flight without worrying about notifying us.
Your Driver will contact you once your flight has landed to coordinate on exact logistics (procedures vary slightly by airport).
If you chose the "Meet and Greet" option for your trip, then your Driver will meet you at baggage claim (will display your name on a sign) and assist you to the vehicle.
How do I pay for the ride?
A credit or debit card is required to book a ride online. Your card is charged once the ride is complete. Drivers are not able to accept payment.
Is a deposit required?
Deposits are only required for non-standard trips (e.g., multi-hour charters, special events, concerts, etc.).
No deposit required for standard airport trips.
Toll Roads & FasTrak included?
Yes. Your fare includes use of these special lanes or roadways when necessary.
Child seats and boosters?
Yes we can provide child and booster seats. There is a nominal charge for child seats while booster seats are no-charge. They can be added to your reservation during the online booking process.
Do you have "surge pricing" or other fees?
There are no late-night or early-morning surcharges.
The only extras are for additional stops, child seats, and meet-and-greet (at airport arrival).
You'll always see the fare upfront before you book, so you can make an informed decision.
What about tipping?
Driver gratuities are already included in your fare. No more "tip fatigue"!
If you would like to add something extra, please let the driver know the amount to add to your charges. Cash is also an option.
What is the cancellation policy?
No charge if you let us know at least 24 hours in advance.
A 50% charge will be applied for cancellation requests received between 12 and 24 hours prior to the scheduled pickup time.
You will be charged in full for a cancellation requested less than 12 hours from the scheduled pickup time (or a "no-show").